About snom ONE

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snom ONE is a software-based private branch exchange (PBX) for internet communications from Vodia Networks. It connects telephones in the office, so that they can receive calls from the public telephone network, place calls to the public telephone network and call each other inside the office.

While the PBX in the old times was a piece of hardware that ran cables to each handset, the software-based PBX uses the internet to connect to the endpoints. That makes it possible to use “virtual wires” that run over the local area network (LAN) and also over virtual private networks (VPN) and the wide area network (WAN), commonly known as the “internet”. This makes it possible to redefine the term office: The office is any location that can reach the snom ONE over the internet protocol.

The term public switched telephone network (PSTN) has also changed significantly over the years. snom ONE does not use any physical connections to the PSTN either; instead it relies on PSTN gateways or SIP trunking service providers that provide the connectivity to the PSTN. Again, this makes it possible to use any device or service that can be reached over the Internet.

The snom ONE software is designed to run either on customer premises on a standard server or as a service in the Internet, sometimes also called the cloud. When installed on customer premises, users can enjoy the reliability and responsiveness of the local area network while still being able to connect to the office PBX from home, hotel or any other location in the internet.

Handsets can be anything from physical desktop phones, cordless phones or soft phones running on PC, tablets or smart phones, as long as those devices support the SIP protocol. The PBX also supports the usage of standard cell phones by calling them on the PSTN, and treating them like handsets connected to the PBX. Handsets can be grouped, so that inbound calls may call several handsets at the same time or after another. Callers can be lined up for sequential processing and entertained with music on hold and announcements while waiting for the next available agent. There are numerous features available for disturbing calls depending on time, caller and other events.

The PBX service is able to interact with other services in the network, such as email and application servers and PC. Users can use click-to-dial to save time entering phone numbers and they can even setup callback lists for campaigns. Incoming fax messages can be converted into email, and incoming voicemail messages may be sent to their users email address.

The traffic between the PBX and the handsets and other connected devices and service may be encrypted with standard and state-of-the art encryption technology.