Auto Attendant Accounts

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The auto attendant functions like a virtual receptionist, connecting incoming calls to extensions and other devices that have been configured to the system. The auto attendant often announces a company’s name, followed by a selection of dialing options. A typical welcome message might be “Thank you for calling Company ABC, “for Sales, press 1,” “for Accounts, press 2,” and “for the dial-by-name directory, press 4.” Callers press the number that corresponds with their selection and are directed accordingly.

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Setting up an Auto Attendant

Once you've created an auto attendant account, use the following information to configure your settings.

See also How an Auto Attendant Works, Welcome Messages, and Auto Attendant Features.


Setup incoming calls

There are many ways to route incoming calls into the system, using the Auto Attendant is one of many options.