General Extension Settings

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  • Dial plan: Dial plans determine which trunks are used for outbound calls. Dial plans that are available on the domain show up in this dial plan dropdown.
  • ANI: ANI (Automatic Number Identification) is a service that tells the recipient of a telephone call which telephone number made the call. In most cases, the ANI is used in the From field in the SIP packets or the caller-ID. Each domain can be configured with a default ANI or you can specify a unique ANI here.
  • ANI for emergency calls: When this field is populated, this ANI will serve as the callback number when an emergency number has been dialed. If this setting is not populated, the system will use the user's EPID setting as the callback. (See also the Emergency Destination Number setting.)
  • Send daily CDR report to: Enter the extension number(s) that should receive the CDR report for this extension. Use semicolons between multiple email addresses, since email addresses may contain spaces (e.g., Fred Feuerstein <>; Carl Clements <>).
  • Show following ACD queues: This setting is directly related to the Queue Manager setting that is part of the agent group account. A queue manager is a user who monitors agent groups.
  • Use ACD dialplan when logged in as an agent: This setting is useful for agents making outbound calls. When this setting is enabled, the dialplan selected under ACD will be used instead of the dialplan designated for that user's extension.
  • Number ACD groups this extension can log into: This setting allows the admin to restrict the number of agent groups the agent can be logged into at any one time.
  • Maximum number of CDRs: This setting allows the admin to control the number of CDRs that a particular user can retain. The admin can also control the accumulative number of CDRs that are stored on the disk (see also the domain's Maximum number of CDRs setting).



  • First name and Last name: These fields will be displayed for all internal and external calls (international characters are permitted).
  • Position: This field is for the user’s position/job function in the company.
  • Company name: This field is reserved for the company name.
  • SIP Password: The SIP password influences the connection between the VoIP phone and the system. Users should not change this password, as it will interfere with access to other registered SIP devices (e.g., soft phone).
  • Web Password: This password is used to access the snom ONE web interface. Note: Use a combination of letters and digits and even a symbol to ensure password security. After you’ve entered a new password, the current HTTP session will stay valid until your next login. Permanent cookies will be invalidated on the next login.
  • PIN: The user’s PIN will be used in several areas of the system (e.g., when accessing their voicemail from an outside phone, when using the calling card account, and when hot desking). For optimum security, user’s should be required to use at least five digits.
  • Timezone: This setting tells the system the user’s time zone. It will affect the time stamps of the mailbox and all other time stamps related to the extension. When using the extension from a time zone that differs from the domain’s time zone, users will need to override the domain setting.
  • IVR Language: This setting controls the language of voice prompts delivered by the system, as well as the language that is displayed on the LCD of the user’s phone. (Callers will not hear the language when calling into the user’s mailbox.)
  • Web Language: This setting allows users to control the language of the snom ONE web interface and in the emails they receive from the system. Users can override this setting during their initial login to the web interface.
  • Upload picture: The uploaded picture will be displayed whenever the user calls another extension within the same domain (as long as the other extension has picture-displaying capability). To facilitate easier picture upload during the call setup, users should use a thumbnail image size. The format of the picture depends on phone model. For snom 370 phones, use a grayscale BMP image. For models that can display color photos, use a JPEG image. The system will display the picture on the landing page of the snom ONE web interface.



  • Watch the calls of the following extensions: This feature allows users to watch the presence of an extension(s). The system will automatically generate configuration files of the extensions specified. Note: Wildcard patterns are permitted in this field. If only a star is used, the system will place all extensions of the domain into its call-watching list.
  • Watch the presence of the following extensions (* for all): This setting is similar to the previous setting, but it doesn’t provision calls. Instead, it asks the device to subscribe to the presence state of the listed extensions. The system will forward the presence state of the phones, but the phones themselves will be responsible for generating the presence information.
  • Permissions to monitor the account: This setting allows the administrator to specify the accounts that a user is permitted to see the status of, including active calls. By default, all extensions are allowed to see the status of other extensions. A user can either list the extensions (e.g., 511, 518, 523, 522, 513) or use wildcards to match multiple extensions (e.g., 5*).


Park and Pickup

  • Explicitly specify park orbit preference: This setting allows users to specify a list of park orbits that can be used for parking calls. When park orbits have been entered into this field and the user executes the Call Park (*85) feature, the system chooses the first available orbit. When a star (*) is entered into this field, the system will have no preference list to draw from, and the user will be required to enter the number of the park orbit after entering *85 (see page <?> for more information on Call Park).
  • Explicitly specify pickup preference: This setting allows users to specify the accounts that will be picked up when they execute the Call Pickup (*87) feature. This setting is especially useful when extensions have been grouped with certain agent groups and hunt groups, as it will prevent the wrong calls from being picked up. If a star (*) is entered into this field, the system will have no preference list to draw from and will require a park orbit number after the *87.

Address Book

  • Phone address book preference: This setting allows users to upload contacts from the domain and personal address books to their phones.
  • Include local extensions in the phone address book: This setting allows users to add extension numbers from the system to their phone.


  • Block outgoing caller-ID: This setting allows the user to control whether their caller-ID is shown when making outbound calls.
  • Enable Call Waiting: This setting allows the user to turn Call Waiting on and off.
  • Wakeup time: This field allows users to receive automatic wakeup calls from the system. Though this feature is used primarily in hospitality environments, it can also be used on an individual basis. A wakeup call can also be activated using star code *62.