Park Orbit Behavior Settings
A park orbit is like a parking lot. It provides a holding place where calls can be parked while the callee is being located. Once a call has been parked on a park orbit, it can be retrieved by other users, which is very different than if the call had been placed on hold. (A call on hold requires the person who originally answered the call to track someone down and transfer the call to the right person.) With a park orbit, the person answering the phone can put the call out there for anyone to pick up. Once an account has been created, users can park the call on the orbit by executing the Call Park (*85) star code, followed by the account number of the park orbit.
Other users can retrieve the call by executing the Call Park Retrieve (*86) star code.
You can also configure a Park Orbit button so that users can just click the button to park and retrieve the call.
To set up the account:
- Account number: This field is automatically populated with the account information you entered into the Account Name field when the account was created.
- ANI: ANI (Automatic Number Identification) is a service that tells the recipient of a telephone call which telephone number made the call. In most cases, the ANI is used in the From field in the SIP packets or the caller-ID. Each domain can be configured with a default ANI or you can specify a unique ANI here.
- Name: By naming the park orbit, you will be able to identify it more easily.
- Music on Hold source: From the dropdown, choose a music on hold source.
- Park reminder: Once a call has been parked and the required time has lapsed, the system will call back the extension that parked the call. This will serve as a reminder to the user that the caller is still waiting and that no one has picked up the call.
This feature was added on version 5.09 now your users can simply add a hunt group or an agent group only.