Recording Settings

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This section allows you to define domain-level call recording settings. Recorded calls will be saved in the recordings directory.

  • Record incoming calls from hunt group: This setting controls the recording on an extension (applies to calls coming from the hunt group for the entire domain).
  • Record incoming calls from agent group: This setting controls the recording on an extension (applies to calls coming from the agent group for the entire domain).
  • Record incoming calls from extension: This setting controls the recording on an extension (applies to calls coming from another extension for the entire domain).
  • Record outgoing calls to internal numbers: This setting controls the recording on an extension (applies to calls going to another extension for the entire domain).
  • Record outgoing calls to external numbers: This setting controls the recording on an extension (applies to calls going to external numbers for the entire domain).
  • Record outgoing calls to emergency numbers: This setting controls the recording on an extension (applies to calls going to an emergency number).