Redirection Settings

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Redirection settings allow users to forward their calls to other extensions or phone numbers. These settings are detailed below:

  • Do not disturb: This setting allows users to tell the system to leave their phone silent for all calls, both internal and external, and even calls from the hunt group. Only extensions with permission to override DND will be able to call the extension. DND override is an administrator setting. An extension on DND can place outbound calls at all times. You can also set DND using the *78 star code.
  • Incoming anonymous calls: This setting controls the treatment of incoming calls; however, it does not affect internal calls or calls from a hunt group or agent group. See also the Black List (*92) feature.
―No special treatment: All calls are sent directly to the user’s extension.
―Reject Call: The caller will be informed that the user does not accept anonymous calls and will not be put through to the extension.
―Pretend to be busy: This setting prevents the call from going through but does not tell the caller why.
―Ask for name: The caller is prompted for his or her name and then put on hold while the extension is called. After the system reads out the recorded name, the user can decide whether to accept the call, send it to the mailbox, or reject it.
―Ask for name even if the caller-ID is present: This setting requests the caller’s name, even if the caller-ID is available. Only white list callers will be put directly through.
  • Hot Desking at: This setting allows users to specify an extension where they will pick up their calls. All calls (including calls from an agent group or hunt group) will be sent to this extension. For more information on hot desking.
  • Call forward all calls to: This setting allows users to redirect all calls to another extension. Only calls that are headed directly to the user’s extension will be affected by this setting. If a user is part of a hunt group, agent group, or paging group, calls originating from these groups will not be redirected.
  • Call forward calls when busy to: This setting allows users to forward all calls to the extension that is specified, only when the extension is busy. This condition is true if either the phone itself signals that it is busy or if the lines parameter has been set for the extension and this number has been reached.
  • Call forward on no answer to: This setting allows users to redirect all calls after there has been no answer for a predefined period. The waiting period is defined in the domain but can be overridden by the Call forward no answer timeout setting (next bullet item). (If the mailbox picks up earlier, this setting will have no effect; if the call is redirected, the mailbox timeout will be cancelled.)
  • Call forward no answer timeout: This setting determines how long the system will wait for the user to answer the phone before forwarding the call (default is 10 seconds). This field is effective only if the Call forward on no answer field has been set.
  • Call forward when not registered: This setting allows the user to specify where calls will be forwarded if the user’s extension is no longer registered for any reason. If the user is part of a hunt group, agent group, or paging group, calls originating from these groups will not be redirected.